Returns Policy
At Clarks, we want you to be as confident in your purchase as we are in our products. If you are not fully satisfied, simply return your unworn or unused item(s) in its original condition and packaging within 60 days of purchase for a refund.
Once we have received and processed your return, we will issue a refund back to the original form of payment.
Start a Return
If you would like to mail your online purchase back to Clarks for a refund, simply follow the steps below to produce your pre-paid return label or QR code for in-store printing:
2. Enter your order number (ex. 1003012345) and billing postal code.
3. Select the item(s) that you would like to return.
4. Select the reason for the return.
5. Select your preferred shipping method and drop off location.
6. Enter the required details and submit your return.
What happens next?
Upon submitting your return, we will immediately email your pre-paid return shipping label. Then follow the instructions below:
Print the pre-paid return shipping label:
1. Download and print the pre-paid return shipping label that was emailed to you.
2. Pack the item(s) you wish to return into a single package along with the packing slip that came with your order.
3. Securely attach the pre-paid return shipping label to the outside of the package.
4. Drop your package off at the location you selected during the return process.
Once your return has arrived back at Clarks, we will issue your refund.
All returns are charged $5.00 which will be deducted from your refund amount when processed at our Returns Center. This charge does not apply to faulty items.
Returns Policy
Refunds
Refunds for online orders will process after we receive and inspect your unworn item(s) at our warehouse. You will receive an email confirming your return has been processed. Refunds will be credited to your original form of payment. Once processed, refunds should reflect on your account within 10 business days. Please retain your return tracking number until your refund appears on your statement. If this time has lapsed without receiving your refund, please contact our Customer Care team.
Original shipping charges and any applicable taxes on the original shipping charges shipping taxes will not be refunded. When using our pre-paid return shipping label a $5.00 shipping charge will be deducted from the refund total (along with any applicable province and local sales taxes on that charge).
Exchanges
Exchanges on orders are not available at this time. However, you may return your item for a refund and place a new order for the product you would like.
Klarna returns
Online orders paid for using Klarna need to be returned to our distribution center where you will be refunded to your original form of payment. Online orders placed using Klarna cannot be returned to store for a refund or exchange, or gift card. For online orders paid for using Klarna, the refund will be processed to your original payment method. All refunds can take up to 14 days to show in your bank account.
Faulty Returns
Faulty goods within 60 days of purchase date can be logged through our Returns Portal
For any faulty goods over 60 days old please Contact Us
We will require the following information to process your request:
- Email Address
- Name
- Order Number
- Description of defect
- Uploaded photographs of the product (please ensure any defects are clearly shown):
- Sides of shoes
- Front & back of shoes
- Sole and inside of shoes (please ensure product code information is shown)
Once we have received and reviewed your request, we will be in touch outlining the next steps.
In-Store Returns
Online orders cannot be returned to a Clarks retail store at this time. Purchases originally made in-store must be returned at a store location.
Returns & refunds FAQs
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