{"_meta":{"schema":"https://clarks.com/hierarchy/h-url-manager.json","name":"Ordering, Payment & Promos","deliveryId":"2ced4457-9d9b-4ffe-aa19-8350c8c3f119","hierarchy":{"parentId":"df2ca2bb-b19f-4e88-b4c1-9f4368ceea68","root":false}},"urlSlug":"/ordering-payment-promos","breadcrumb":{"_meta":{"schema":"https://clarks.com/hierarchy/h-breadcrumb.json","name":"Customer Service","deliveryId":"28b895a6-7d75-4b43-87dd-1b61d6789b44","hierarchy":{"root":true}},"title":"Customer Service"},"content":[{"_meta":{"schema":"https://clarks.com/slot/s-hygiene-page-layout.json","name":"Hygiene Page Layout Slot - ordering FAQs","deliveryId":"2a9bf1a0-29b4-4d06-b0fc-e5f9da5b9ea2"},"seoMeta":{"robots":{"tag":"index, follow"},"pageTitle":"Buying Shoes Online | Ordering online | Clarks","pageDescription":"All about buying Clarks Shoes Online; online ordering, order tracking and more."},"mainHeading":"Ordering, Payments & Promos","slotContent":{"LeftContent":{"_meta":{"schema":"https://clarks.com/content/c-hygiene-page-navigation-links.json","name":"Hygiene Page Navigation Links - ordering online","deliveryId":"447d696a-d072-4adb-831b-e531f82bb4c6"},"displayOption":"Icon/Image with Bodytext","isSideNavigationLink":true,"hygienePageNavigationLinks":[{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"ad3a589f-728c-4a55-bdff-c68a7534ce8a","name":"return_3","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Refunds, Returns and Exchanges","link":{"internalLink":"returns-and-refunds","localizedInternalLink":"returns-refunds-and-exchanges"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"9001c32c-1069-4a04-9a6d-91dba3ba32fd","name":"track-delivery","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Track an order","link":{"internalLink":"find-order","localizedInternalLink":"find-order"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"6177cb15-f5ad-48b0-9f62-4b6a2ccf72c3","name":"sizing","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"bodyText":"Size Guide","link":{"internalLink":"fit-guide","localizedInternalLink":"fit-guide"}}]},"RightContent":{"pageContent":[{"_meta":{"schema":"https://clarks.com/content/c-simple-accordions.json","name":"Placing An Order | Ordering | 001","deliveryId":"f4dcbef9-a0a6-4c13-9cb3-58e537eb47d6"},"heading":"Placing An Order","accordions":[{"accordionHeading":"How Can I Place An Order?","accordionBody":[{"richText":"Shopping at our online store is really simple: if you already know what you are looking for, use the specific category links in 'Women', 'Men' or 'Originals' or go to the 'Boots' section.\n\nOnce you’ve found a piece you would like to order, choose your size and color and click on the ‘ADD TO BAG’ button below. You can see the pieces you have selected by clicking on the ‘shopping bag’ at the top of the page.\n\nYou can remove products from your shopping bag if you change your mind, or add them to your wishlist. Click on ‘proceed to checkout’ to complete your order."}],"accordionAnchorId":"how-can-i-place-an-order?"},{"accordionHeading":"This Is My First Purchase From This Online Store. What Do I Need To Know?","accordionBody":[{"richText":"For security purposes, first-time orders can only be sent to the cardholder’s billing address or to the address of a company that we will independently verify at a later date.\n\nTo avoid delays, please ensure that your billing address is the same as the one on your card statements and that you have entered the cardholder’s name exactly as it appears on the card.\n\nFurthermore, please ensure that you have entered your contact details correctly, so that we can contact you should it be necessary to do so."}],"accordionAnchorId":"First-Purchase"},{"accordionHeading":"I Can't Place An Order. How Can I Fix This?","accordionBody":[{"richText":"Please find our suggestions for placing your order below:\n

Connect to the website with a different browser: we recommend using the latest version of Google Chrome or Mozilla Firefox;
Connect to the website with a different browser: we recommend using the latest version of Google Chrome or Mozilla Firefox;
Try to delete cookies from your browser or clear your cache;
Try to use an alternative payment method;
Check that your payment card is enabled for online purchases and keep the 3-D Secure code at hand.

\n\nIf you still have problems placing your order, please contact our Customer Service department using the “contact us” link found below. We’ll be happy to help!\n\n "}],"accordionAnchorId":"Place-An-Order"},{"accordionHeading":"Do I Need To Create An Account In Order To Place An Order?","accordionBody":[{"richText":"Setting up an account is not mandatory, but by doing so, you will be able to enjoy the following benefits:\n\n

Track your order and review all your past purchases
Request the Return Authorization Number directly from your account
Access your wishlist
Be notified when new products are launched
Save your address and credit card details to make the purchasing process faster
Manage your account details and newsletter subscription

\n\n "}],"accordionAnchorId":"do-i-need-an-account"},{"accordionHeading":"What is a pre-order and how does it work?","accordionBody":[{"richText":"You can pre-order a selection of items even before they become available.\n\nAll items of this type are identified with a PRE-ORDER label that can be seen on the product page. You can purchase and will receive them at your preferred address as soon as we can proceed with delivery.\n\nIf you have a mixed order, i.e. it includes both already available items and pre-order items, it may be processed separately to ensure faster delivery.\n\nPlease note that payment will be taken when the package is shipped. You will receive a confirmation email as soon as we ship your package.\n\nTo confirm the validity of your card, a 1 Euro payment may have to be authorised. This authorisation is not a charge: your credit card will only be charged upon delivery.\n\nCash on delivery is not available for pre-orders."}],"accordionAnchorId":"pre-orders"}]},{"_meta":{"schema":"https://clarks.com/content/c-bottom-spacing.json","name":"Bottom Spacing 24px","deliveryId":"908f0bdb-069d-4e63-859d-1d79520f269a"},"bottomSpacing":{"mobile":"XS/16px","desktop":"S/24px"},"bgColor":"#fff"},{"_meta":{"schema":"https://clarks.com/content/c-simple-accordions.json","name":"Simple Accordions - payment methods","deliveryId":"a875fb97-38a0-435c-87d7-c0fadfd41e35"},"heading":"Payment Methods","accordions":[{"accordionHeading":"What Payment Methods Are Accepted?","accordionBody":[{"richText":"Your order can be paid for using the following payment methods:\n

Credit card
PayPal
Giropay
Ideal
Bancontact
Cash on delivery
Amazonpay
Applepay
Alipay
Wechat
Klarna pay in instalments*

\n\n*DE, FR, NL, BE, AT, DK, FI, CH, IT, ES\n\nThe accepted credit cards can be found below:\n\n

Diners
Visa
Mastercard
American express
Jcb
Discover
Maestro
Unionpay

\n\nPlease note that not all payment methods may be available when you make your purchase."}],"accordionAnchorId":"accepted-payment-methods"},{"accordionHeading":"What Are The Terms And Conditions For Payment With Paypal?","accordionBody":[{"richText":"PayPal payments can be made in Austria, Belgium, the Czech Republic, Germany, Gibraltar, Iceland, Norway, Switzerland, the Ukraine, Vatican City, Denmark, Estonia, Spain, Finland, France, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, the Netherlands, Poland, Portugal, Sweden, Slovenia and Slovakia.\n\n"}],"accordionAnchorId":"paypal-terms-and-conditions"},{"accordionHeading":"Can I Change The Currency?","accordionBody":[{"richText":" The currency is preset according to the recipient’s country and cannot be changed. The order will be charged in the currency used in the recipient’s country. Below you can find a list of currencies available: \n\n

![https://cdn.media.amplience.net/i/clarks/PaymentTypeEnglishTable](https://cdn.media.amplience.net/i/clarks/PaymentTypeEnglishTable)\n

\n\n If the credit card’s default currency is not the same as the local currency, the final price will be calculated based on the exchange rate applicable on the date that the credit card company processed the transaction.\n"}],"accordionAnchorId":"change-the-currency"}]},{"_meta":{"schema":"https://clarks.com/content/c-bottom-spacing.json","name":"Spacing | 24px","deliveryId":"645685c2-92f8-42fc-9e86-5ed8106b4576"},"bottomSpacing":{"mobile":"XXXXXS/2px","desktop":"S/24px"},"bgColor":"#fff"},{"_meta":{"schema":"https://clarks.com/content/c-simple-accordions.json","name":"Simple Accordions - modifying and cancelling orders","deliveryId":"1a667772-afd6-4f57-bd22-70a60d59df4a"},"heading":"Modifying And Cancelling Orders","accordions":[{"accordionHeading":"Why Has My Order Been Cancelled?","accordionBody":[{"richText":"If your order has been canceled, try the following:\\\n\\\n- Contact your bank to check that no security blocks have been placed on your credit card. Place a new order and make sure that the billing address, cardholder’s name and other account and card-related details are correct.\\\n\\\n- Check that the shipping restrictions listed **[here](/delivery-and-shipping)** are not applicable for the destination country.\\\n\\\nIf the problem persists, please contact our Customer Service Team via the “Contact Us” link provided below."}],"accordionAnchorId":"cancelled-order"},{"accordionHeading":"Can I Cancel Or Change An Order?","accordionBody":[{"richText":"Once an order has been confirmed, we cannot guarantee that it can be canceled or any changes can be made.\\\n\\\nIf you have already received your order and would like to return or change it, please refer to the **[return instructions](/returns-and-refunds)**."}],"accordionAnchorId":"cancel-an-order"},{"accordionHeading":"Can I Change The Delivery Address After The Order Has Already Been Shipped?","accordionBody":[{"richText":"Once an order has been confirmed, we cannot guarantee that the shipping address can be changed."}]},{"accordionHeading":"Can I Add Products To An Existing Order?","accordionBody":[{"richText":"It is not possible to change orders or add products to an existing order."}]}]},{"_meta":{"schema":"https://clarks.com/content/c-bottom-spacing.json","name":"Bottom Spacing - S24 px","deliveryId":"03087785-0388-49e1-88c1-fb0a8a194316"},"bottomSpacing":{"mobile":"S/24px","desktop":"S/24px"},"bgColor":"#fff"},{"_meta":{"schema":"https://clarks.com/content/c-simple-accordions.json","name":"Simple Accordions - Ordering online FAQs - promo codes","deliveryId":"50295c39-5dcf-435b-93e1-5b9b347001db"},"heading":"Promo Codes","accordions":[{"accordionHeading":"Using your promo code online","accordionBody":[{"richText":"You can apply a promotion code on the shopping bag page, or when you review your order before paying. We recommend copying and pasting the promo code to avoid any errors.\n\nEnter the code in to the promo code field and select **APPLY CODE**.\n\nThe promo amount will then be reduced from your order total.\n\nOnly one promo code can be used on an order."}]},{"accordionHeading":"Reasons why your promo code might not work","accordionBody":[{"richText":"Check the terms and conditions of the promo code.\n\nSome reasons a code might not work:\n\n* It might require you to have a specific product, or type of product, in your shopping bag.\n\n* The code might need you to be logged in to the site with your registered email address.\n\n* The code may have expired.\n\n* You may have entered the code incorrectly. We recommend copying and pasting your code to avoid any errors."}]},{"accordionHeading":"What to do if your promo code does not work","accordionBody":[{"richText":"If you have checked that your promo code is correct and in date and it still isn’t working, please [Contact Us](https://www.clarks.com/en-gb/contact-us)."}]}],"textTransform":"UPPERCASE"},{"_meta":{"schema":"https://clarks.com/content/c-bottom-spacing.json","name":"Bottom Spacing - S24 px","deliveryId":"03087785-0388-49e1-88c1-fb0a8a194316"},"bottomSpacing":{"mobile":"S/24px","desktop":"S/24px"},"bgColor":"#fff"}]}},"textTransform":"UPPERCASE"}]}